Support & Troubleshooting
for TurboTax

Having issues with TurboTax? Whether it’s login errors, payment failures, installation issues, or IRS rejection messages — this guide provides step-by-step solutions to fix the most common TurboTax problems.

Get Support FAQs

Quick Support Checklist

✔️ Stable internet connection
✔️ Updated browser (Chrome, Edge, Firefox)
✔️ Correct Intuit login credentials
✔️ Clear browser cache before retrying

Login Problems

Verify your email and password — incorrect login is the #1 issue.
If you forgot your password, click ‘Forgot password’ to reset it.
Clear browser cache or try in incognito mode.
If your account is locked, wait 15 minutes or contact Intuit support.
Ensure two-step verification codes are being received via SMS or email.

Payment Errors

Try using a different browser (Chrome recommended).
Disable VPN or proxy — these can cause payment failures.
Double-check card details, billing address, and CVV.
Try another payment method like PayPal or debit card.
If charged but order not found, contact support with the transaction ID.

Form Upload Issues

Max file size: 10MB. Reduce size before uploading.
Allowed formats: PDF, JPG, PNG — others may fail.
Remove spaces or special characters from filenames.
Use a stable internet connection during upload.
Take clear photos of W-2 or 1099 forms for better auto-import accuracy.

Installation & Device Errors

Restart your computer before reinstalling TurboTax software.
Ensure your device meets the minimum system requirements.
Windows: Run installer as Administrator.
Mac: Allow TurboTax under System Preferences → Security & Privacy.
Disable antivirus temporarily — some block installation files.

Slow Loading or Freezing

Update your browser or TurboTax desktop software.
Disable unnecessary extensions like ad-blockers.
Use a different Wi-Fi network for faster syncing.
Clear cache, cookies, and browsing data.
For desktop versions: ensure you have 4GB+ free RAM.

IRS Rejection Errors

Double-check your Social Security Number (SSN).
Ensure your AGI from last year is correct for e-file verification.
If dependent is already claimed, you must contact the IRS.
Fix missing or invalid information marked in red by TurboTax.
Refile after correcting errors — rejection does NOT mean audit.

Refund Tracking Issues

IRS updates refunds once a day — usually early morning.
Check the ‘Where’s My Refund?’ IRS tool for latest updates.
Direct deposit takes 1–3 days after IRS approval.
Paper checks can take 3–6 weeks depending on location.
If no update for 21 days, contact IRS for a status check.

Frequently Asked Questions