Activating your TurboTax 2024 software is a crucial step after installation. It ensures you can access all features and receive updates during the tax season. This guide will walk you through the activation process using your license code, regardless of whether you installed TurboTax via CD or downloaded it from the turbotax.ca/download official website.

Important Note Before You Start Activate Turbotax

Before proceeding with activation, ensure that you have purchased the correct product. The activation codes for TurboTax Online will not work with TurboTax CD/Download, and vice versa. If you purchased TurboTax Online, you need to activate your prepayment code by visiting turbotax.ca/activate before starting your returns.

For TurboTax Online users:

1. Go to turbotax.ca/activate to reach the Welcome to TurboTax screen.
2. Select “I have an account” to sign in to your Intuit account (the same account used for TurboTax Online, Mint, and QuickBooks) or select “Create an account” to set up a new account.
3. Sign in with your user ID and password.
4. After signing in, review and activate your purchase by entering your 16-digit activation code and selecting Continue.
5. Click “Start my taxes” to proceed to the TurboTax Introduction screen. You are now ready to start your tax return.

If you purchased a TurboTax CD/Download, you will be prompted to enter the license code during the installation process. For more information on finding your license code, please see the TurboTax FAQ: Where is my TurboTax license code?

Prepare for Turbotax Activation

Before you begin the activation process, ensure that you have the following:

• Installed TurboTax 2024 on your computer.
• Your 16-character license code, which you can find in your purchase email or on the CD packaging.
• A stable internet connection to verify your license code with TurboTax servers.

Steps to TurboTax CD/Download software with License Code

Here’s a step-by-step guide on how to install and activate TurboTax CD/Download software using your license code:

• Locate the TurboTax icon on your desktop or in your applications folder.
• Double-click the icon to launch the software.
• Look for the activation prompt that appears on the screen.
• Carefully type in your 16-character license (activation) code and tap the Activate button.
• The software will communicate with TurboTax servers to verify your license code.
  • If your code is valid, you will receive a confirmation message indicating that activation was successful.
• Follow the on-screen instructions to complete the update process.
• This ensures that your software is up to date with the latest features and tax law changes.

Troubleshooting Activation Issues

If you encounter any problems during the activation process, consider these troubleshooting tips:

• Verify License Code: Double-check that you entered the correct license code without any typos.
• Internet Connection: Ensure that you have a stable internet connection. If you continue to experience issues, try restarting your modem or switching to a different network.
• Reinstall TurboTax: If activation fails, consider uninstalling and then reinstalling the software, making sure to enter the license code again.
• Customer Support: If problems persist, reach out to TurboTax customer support for assistance with activation issues.